Our Returns Policy
Due to food safety regulations, we are unable to accept returns on opened candy products.
Damaged or Incorrect Orders
If your order arrives damaged or contains incorrect items, please:
- Take photos of the packaging and contents
- Email us at info@kandylover.com within 48 hours of delivery
- Include your order number in the subject line
We will send a replacement or issue a full refund within 2 business days.
Cancellations
Orders can be cancelled within 2 hours of placement. After that, your box may already be in packing. Contact us immediately at info@kandylover.com.
Refund Processing
Approved refunds are processed within 5–7 business days back to your original payment method.
If anything here is unclear, we would rather you ask than guess.
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